Frequently Asked Questions

Do you test on animals?

Never! Unless you count swatching things on my boyfriend’s furry arms… but other than that, we are 100% cruelty free!!

What are your cosmetics swatched over?

All our loose shadows and other cosmetics are swatched over Too Faced Shadow Insurance shadow primer. We recommend a more loose/oily/liquid primer vs. a dry one. Loose shadows will adhere better to a stickier surface.

Are your products vegan?

Most of our products are vegan, but not all. Use the product filters while shopping to show only products that are vegan!

What is your shipping policy?

Shipping is based on the weight of your products.

Heroine Cosmetics is not responsible for customs or other charges added by your country upon arrival. We will not falsify any information on customs forms. You will not be eligible for a refund if your package is refused due to non-payment of a VAT or other duty fee.

What is your return policy?

Due to the nature of cosmetic items, we cannot accept returns. If there is a problem with your order, please let us know, and we will do our best to fix the situation!